Insured & Bonded

Summers Home & Office Services is fully bonded and insured. We are responsible for all payroll taxes and have workers compensation insurance. Certificates of insurance are available upon request.

Cleaning Cost

The cost of the cleaning service is based on an hourly rate which is the rate per one-man hour. A man-hour is a unit of measurement that collectively includes the time of all persons involved in a job expressed as a total. The time needed to complete a cleaning depends on the size and condition of your home as well as your individual specifications. Summers Home and Office Services offers free -in home estimates. Call us or email us at any time for a no obligation consultation.

Payment

For your convenience Summers Home & Office Services accepts the following forms of payment: American Express/Master Card/Visa/Discover, check or cash. Reoccurring services are invoiced at the end of each month. Payment is due upon receipt of the invoice. Balances are subject to a late fee after 30 days. One-time cleanings require credit card payment. Invoices can be mailed or E-mailed (preferred) with a link to pay online. Returned checks are subject to a $25 reprocessing fee.

Scheduling & Cancellations

We always try to accommodate your schedule. All scheduling, changes or cancellation must be done through the office by calling 508-430-0340 or e-mailing service@capecleaning.com. Do not give scheduling request to your cleaning team. If it is necessary to cancel or skip your scheduled cleaning please notify us at least 24 hours prior to your cleaning day. If cancellation is made on the day of service and the service providers cannot be reassigned to another appointment there will be a fee applied up to the full cost for the cleaning.

Access

The most effective way for allowing access to your home is to provide Summers Home and Office with a key. All keys accepted in our office are coded with a number system with no identifying information. The keys are kept in a key safe. If your house has an alarm system you may give our office instruction on its operation. If it is not possible to leave a key with our office, you may meet the service providers at your home or make other arrangements. If the home is locked and the cleaners must wait for a key, you will be charged the wait time. If we cannot access your home at the day and time of service a cancel without notice fee will be applied.

Cleaning Products & Equipment

Summers Home & Office Services provides all cleaning products and equipment. All our products are environmentally-preferable and safe for your family and our employees. For detailed information on our product line and equipment please contact the office. We will be happy to discuss what our cleaning team will be using in your home. If you have a specific cleaning product that you would like to provide our cleaners with, just let us know.

Breakage or Damage

In the event of an accidental breakage or surface damage at your home during your cleaning service by one of our team members, you will be notified by management immediately to discuss the best way possible in rectifying the incident.

Customer Satisfaction

Summers Home & Office Services guarantees all work. If you are not pleased with any area we've cleaned, call us within 24 hours and we'll come back and reclean the area free of charge. Our customers satisfaction is a priority #1.

Providing Feedback

We encourage you to take the time and share your experience with us - good or bad. You may complete our feedback form available on the website, e-mail us directly or call us. Your feedback is essential and enables us to serve you better, to address problems, and to reward those members of our staff who meet and exceed our expectations.

Holidays

We do not provide service on the following holidays. If you have a cleaning appointment scheduled on any of those days, we will contact you to reschedule.

Christmas Day
New Year’s Day
Memorial Day
Independence Day
Labor Day

Hiring an employee of Cape Cleaning Directly

By entering into a service agreement with Summers Home and Office Services, you agree not to hire a present or past staff member introduced to you by Summers for any home-related service. If you do wish to employ such a staff member, our referral fee is $2,500.