Policies, Terms & Conditions
Effective Date: 12-05-2023
1. Insured & Bonded:
Insurance and Bonding: Summers Home & Office Services is fully bonded and insured, responsible for all payroll taxes, and holds workers' compensation insurance.
Certificates: Certificates of insurance are available upon request.
2. Cleaning Cost:
Hourly Rate: Cleaning service costs are based on an hourly rate per one-person per hour.
Fixed Rate: Upon client request
Estimates: Free in-home estimates are available, and consultations can be arranged online, or by calling 508-430-0340 or emailing email@example.com.
Accepted Forms: We accept American Express, MasterCard, Visa, Discover, ACH, checks, and cash.
Invoicing: Recurring services are invoiced at the end of each month, with payment due in 15 days. Once-off services are invoiced upon completion of the service.
Late Fees: Balances are subject to a late fee after 30 days.
4. Scheduling & Cancellations:
Contact Information: All scheduling, changes, or cancellations must be communicated online through your client hub or via the office at 508-430-0340 or firstname.lastname@example.org.
Cancellation Policy: If canceling or skipping a scheduled cleaning, notify us at least 24 hours in advance to avoid fees.
Same-Day Cancellation: Same-day cancellations may incur fees up to the full cleaning cost.
Key Systems: Providing a key to Summers Home and Office is the most effective way to grant access, with keys coded for anonymity and stored securely.
Alarm Systems: Instructions for alarm systems should be provided to the office.
Home Access: If access is hindered, fees may apply, and a cancel without notice fee may be charged.
Utility Usage & Access: Most services require water and electricity to complete, please be sure these are both readily available prior to service.
6. Cleaning Products & Equipment:
Provided Materials: Summers Home & Office Services supplies all cleaning products and equipment, ensuring preferable and safe solutions.
Client Preferences: Clients are encouraged to communicate specific product preferences, or allergies prior to any service.
7. Breakage or Damage:
Notification: In the event of accidental breakage or damage, management will promptly inform the client to discuss resolution. Summers is not liable in the event of damaged caused by a third party or by force majeure.
8. Customer Satisfaction:
Guarantee: Summers Home & Office Services guarantees all work.
Recleaning: If dissatisfied, clients can call within 24 hours for a free recleaning of the affected area(s)
9. Providing Feedback:
Encouragement: Clients are encouraged to share feedback via the website's feedback form, Facebook, direct email, or by phone.
Non-Service Days: Cleaning services are not provided on specified holidays, and clients will be contacted to reschedule if appointments fall on these days.
11. Rental Turnover Policy:
Agreement Requirement: Rental clients must sign and agree to the Rental Turnover Agreement Contract before each upcoming rental season.
Credit Card Authorization: A valid credit card must be provided to be charged after each changeover service, ensuring seamless transactions.
12. Hiring an Employee of Cape Cleaning Directly:
Agreement: Clients agree not to hire current or former staff introduced by Summers for home-related services.
Referral Fee: In the event of hiring, a referral fee of $2,500 is applicable.
By engaging our services, clients acknowledge and agree to abide by these Policies, Terms, and Conditions in alignment with Massachusetts business laws. Any disputes or concerns will be addressed according to the state's legal framework. This document is subject to change, and clients will be informed of any updates in a timely manner.
For inquiries or further clarification, please contact us at email@example.com