Below are the answers to the most frequently asked questions. If you do not see the answer you are looking for pleasee contact our office via e-mail or phone and one of our stuff memebers will be happy to give you all the invormation you need.
ARE YOU BONDED AND INSURED?
Summers Home & Office Services is fully bonded and insured. Certificate of insurance is available upon request
WHAT IS THE COST OF MY CLEANING?
The cost of the cleaning depends on the size and condition of your home as well as your individual specifications. Summers Home and Office Services offers free -in home estimates. Call us or email us
at any time for a no obligation consultation.
HOW DO I PAY FOR YOUR SERVICES?
For your convenience Summers Home & Office Services accepts the following forms of payment: Master Card/Visa/Discover, check or cash.Reoccuring services are invoiced at the end of each month. Payment is due upon receipt of the invoice. Balances are subject to a late fee after 30 days.
One time cleanings require credit card payment.
HOW DO YOU ACCESS MY HOME ?
The most effective way for allowing access to your home is to provide Summers Home and Office with a key. All keys accepted in our office are coded with a number system with no identifying information. The keys are kept in a key safe. If your house has an alarm system you may give our office instruction on its operation. If it is not possible to leave a key with our office you may meet the service providers at your home or make other arrangements. If we cannot access your home at the day and time of service a cancel without notice fee will be applied.
WHAT IS YOUR CANCELLATION POLICY?
If it is necessary to cancel/skip your scheduled cleaning please notify us
at least 24 hours prior to your cleaning day. If cancellation is made on the day of service and the service providers cannot be reassigned to another appointment there will be a fee applied up to the full cost for the cleaning.
DO I NEED TO PROVIDE MY OWN HOUSE CLEANING PRODUCTS?
Summers Home & Office Services provides all cleaning products and equipment. All our products are environmentally-preferable and safe for your family and our employees. For detailed information on our product line and equipment please contact the office. We will be happy to discuss what our cleaning team will be using in your home. If you have a specific cleaning product that you would like to provide our cleaners with, just let us know
IS THE WORK OF YOUR CLEANING SERVICE GUARANTEED?
Summers Home & Office Services guarantees all work . If you are not pleased with any area we've cleaned, call us within 24 hours and we'll come back and reclean the area free of charge. Our customers satisfaction is a priority #1.
SHOULD I TIP THE SERVICE PROVIDERS?
Althought not required, a gratuity is a great way to show your appreciation to your service provider if you are pleased with the work in your home. Even a quick note " Thank you for your great work" means a lot:-)
CAN I HIRE YOUR SERVICE PROVIDER DIRECTLY?
By entering into a service agreement with Summers Home and Office Services , you agree not to hire a present or past staff member introduced to you by Summers for any home-related service. If you do wish to employ such a staff member, our referral fee is $2,500.
HOW DO I PROVIDE FEEDBACK ON MY CLEANINGS?
After each cleaning we leave a card with the names of your service providers and instructions on how to submit your feedback. We encourage you to to take the time and share your experience with us - good or bad. You may complete our feedback form
available on the website, e-mail us directly or call us. Your feedback is essential and enables us to serve you better, to address problems, and to reward those members of our staff who meet and exceed our expectations.